FAQs

  • How do I set up an account with Royal River Trading
    It's easy! Please contact one of our Sales Specialists. They can be reached at service@rrtmaine.com You will need a W-9 form, Tax ID # or a re-seller’s certificate. Once this information is provided, along with all of your contact information, your submission and account will be reviewed for opening.
  • Does Royal River Trading sell directly to consumers?
    No – Royal River Trading sells only to other businesses. The Cuddledown Brand is sold directly to consumers by Cuddledown.com, and by a number of retailers who carry the Cuddledown brand.
  • Does Royal River Trading require MAP pricing?
    Yes – It is recommended that you follow MSRP pricing to maintain the integrity of the Cuddledown Brand.
  • Can I advertise the Cuddledown brand?
    Please see the terms and conditions of sale.
  • Does Royal River Trading drop ship?
    Royal River Trading has an excellent drop ship program for qualified customers.
  • Does Royal River Trading ship to residential addresses?
    Yes – We ship to both residential and commercial addresses.
  • How much will my freight cost?
    There are many variables that determine freight cost, but typically larger orders receive better freight rates using FedEx. Royal River Trading offers a discounted freight rate. This is part of our commitment to our wholesale clients. The freight cost is calculated at the time of shipment.
  • How fast will my order ship?
    Royal River Trading normally ships orders within 6-12 business days.  Our manufactured goods such as pillows, comforters, and featherbeds are made to order, and may require an additional 2-3 business days to ship.
  • What happens if an item is out of stock?
    You will receive an email notification that your item is on backorder. You can then contact a Sales Specialist and request a substitution, or we will be happy to keep your item on order and ship it once it's in stock.
  • What forms of payments do you accept?
    We accept Visa, Mastercard, Discover and American Express. Customers may also apply for Net 30 terms. You will need to complete a credit application and submit it to service@rrtmaine.com. The credit application process takes 7-10 business days. 

PRODUCT FAQS

  • Are your comforters constructed with baffle boxes or are they sewn through?
    Fabric baffles are sewn in our warmest comforters, Levels 3 and 4, as well as our Oversized Queen and Oversized King sizes. These fabric baffles keep the top and bottom fabrics from touching. All other comforters have sewn-through stitching for evenly distributed down.
  • How do your duvet covers close?
    Duvet covers have a hidden button closure as well as interior corner ties. To keep the comforter and duvet cover secure, simply tie the corner ties to the fabric loops that are sewn onto each comforter.
  • What is the difference between goose and duck down?
    Goose down clusters are larger than duck down clusters, so they trap more air and are more insulating. Therefore, comforters and pillows made with goose down have more loft with less weight. Duck down clusters are smaller and denser.
  • What is your most popular pillow firmness?
    Our most popular pillow firmness level is Medium – perfect for back and side sleepers.
  • How is the synthetic fill different from down in terms of feel, warmth and breathability?
    Our synthetic fill has the look and feel of lofty down, with fibers that cluster like 500 Fill Power Down. While the fills are very similar, synthetic fill pillows tend to provide more support and stability than down fill pillows, which are softer. After being compressed, synthetic pillows spring back to their original shape faster than down pillows.

    Down fill pillows and comforters have greater malleability, and are also warmer.

    Down is a natural product, it is much more breathable in addition to being more sustainable.
  • What is thread count?
    Simply put, thread count is the number of yarns in a square inch of fabric. Higher thread count bedding used to signify that the fabric was lighter, softer and more durable. However, it’s no longer accurate to gauge excellence based on thread count alone. Other factors, such as the fabric quality and weight should also be considered when selecting bedding.
  • What is the difference between comforter fabric shells?
    Royal River Trading offers comforter shells in a range of fabric qualities, all made from 100% cotton:
    Batiste is extremely light in weight with excellent durability
    Sateen offers a wonderfully soft feel and high sheen
    Damask is an excellent quality fabric at a great price
    Cambric is a basic weave with an excellent value

    All Cuddledown comforter fabrics are down proof — guaranteed not to leak down or feathers — and Certified safe to the STANDARD 100 by OEKO-TEX®
  • How do I choose between comforter warmth levels?
    We have a comforter for every climate and warmth preference. If you’re not sure which level to choose, we recommend choosing a lighter weight, lower level comforter.

    Blanket Level
    Our lightest comforter, designed for the warmest climates and bedrooms.

    Summer Level
    Our second-lightest comforter, designed for year-round use.

    Level 1
    Our most popular comforter, providing the warmth of 1-2 blankets, without the weight.

    Level 2
    Our warm, cozy comforter, designed for cold sleepers and cool rooms.

    Level 3
    Our second-warmest comforter. Interior baffles provide even more warmth.

    Level 4
    Our warmest comforter, with extra fill and interior fabric baffles. Designed for the coldest temperatures and climates.
  • What is a 95/5 blend of feathers and down?
    Made from 95% Small Goose Feathers/5% Goose Down, this superior quality blend offers more support than down alone.
  • How does the fill power of the down affect the quality of the comforter?
    Higher fill power down is lighter, softer, loftier and of a better quality. Fill power measures the volume that one ounce of down occupies. Down clusters are larger in higher fill power down, so they trap more air and are more insulating, with less weight.

    Our comforters are made with the following qualities of down:
    Premium European or USA Synthetic Fill: Our hypoallergenic fill has fibers that loft and cluster just like natural down.
    600 White Duck Down or 600 White Goose Down: Premium quality down exceeding that of most retailers.
    700 White Duck Down or 700 European White Goose Down: Softer and lighter than the best down sold by most department stores.
    800 European White Goose Down: We use this special down in our finer quality pillows and comforters.
    900 European White Goose Down: Exceptional in the world market. We research and only buy small lots that meet our strict standards.
    Exclusive 1,000 European White Goose Down: The finest down we've ever seen and we have the North American exclusive.
  • How does the Temperature Regulating Comforter work? Can it still work effectively with a duvet cover?
    The concept may seem extraordinary, but the science behind it is quite simple. As you sleep, your body undergoes periods of differing temperatures, resulting in a build-up of heat and humidity. Our Temperature Regulating Comforter uses hi-tech mesh fabric to transport excess warmth away from the body, preventing perspiration and bringing your sleeping temperature back to a comfortable range. During colder seasons, the two-layered climate zones work as a pocket, warming the cooler air to the same temperature as your body, allowing for undisturbed sleep.

    Duvet covers may be used with this comforter. For best results, we recommend selecting one that is lightweight to maximize the comforter’s temperature regulating properties.